This could be in contrast to a standard OS browsing which might return just "Error!" And, to answer your question, if your FDD is functioning a piece of software can go through and read bit-by-bit to extract an image, even if this image includes errors like:Then applying some parity or information about internal consistencies or the type of file expected it can potentially rebuild a viable (if imperfect) image. Could be the diskette took physical damage also. Verify that the FDD *can* write good data.My guess is it was likely something simple like a different format/capacity than her home machine expected. In an emergency, a friend's or Kinkos or something? Similarly, try writing some other files to different diskette(s) using the same computer. She should try reading it on a different computer (and NOT formatting it if prompted, which of course will kill your data).
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